Trust & Safety

Trust & Safety

The role of "IndWork" is not just an intermediate between the freelancers and entrepreneurs.  Indeed, the objectives of the website have a broader vision. The objectives are to create an integrated society of professional freelancers, trust and safe... This part of working policies of the website is designed to enhance both elements trust and safety.

First: For the entrepreneurs:

The entrepreneurs is the party that pays the money for the service or work that received from the freelancer through the website, therefore all the security and trust items related to it must guarantee receiving work at the specified time and  with quality required, and guarantees to retain the exclusive rights to use this work after receiving it. Some of these guarantees are provided by the site's working policy, and others are based on the customer's own behavior.

The part that related to "IndWork" is:

The website makes himself a direct intermediate in all exchanges processes that occurs through it, accordingly

Once agreed on the work, "IndWork" withdraws the agreed amount from your account and deposits it in the accounts of the site. It will not be delivered to the freelancer's accounts until you receive the work on time, and click on the "OK" box on the electronic receipt form after the preview, Stating that you have received the work as required and agreed, only then the freelancer can receive the amount in his accounts .. This mechanism ensures that the delivery of work is a precondition for receiving the amount of money; therefore there is no concern about the delivery and receipt.

The part related to customer's behavior and choices is:

Ensure identity clarity and data integrity:

- Be sure to take a closer look at the freelancer account data, verify the presence of the required data for communication, and the data required for the identity of the account holder.

 2. Review of assessments:               

- Do not forget to review the previous client ratings for the account to see the owner's proficiency and commitment.

3. Create a dialogue:

- Social network services on the website allow each user to open a live dialogue with other users, and hence the employer can open a direct dialogue with the freelancer before agreeing with him on achieving his work, he can also open a dialogue with the users who rated accounts, to learn some details of their previous experience with the account owner.

 

4 - Commitment to the model completion of agreements on the website:

- Make sure all terms of the agreement are clearly defined and specified, and can't bear any interpretation, and make sure that all of these items are listed in the form on the website, for later use as a reference when any disagreements occurs.

5. Contact us:

- You should communicate with the site management quickly when you doubt the validity of the data of any account, or when there is any dispute to separate.

The site also systematically blocks the activity of the accounts which violates policies and rights of usage privacy of individuals and intellectual property, once it's reported, which always renews the reliability and security of their working environment.

Second: For the Freelancers:

The freelancer is the party that delivers the completed service and receives the agreed amount from the employer for its completion. Therefore, all security and trust items must guarantee the receipt of the agreed financial amount in full after the completion of the work and the guarantees of retention of intellectual property rights for the work produced after delivery. These guarantees are on some of the mechanisms and policies of work of the website and the

Provision of others is based on the behavior of freelancer himself.

As the part that related to "IndWork" is:

The website makes himself a direct intermediate in all exchanges processes that occurs through it, so that,

Once agreed on the work, "IndWork" withdraws the agreed amount from the employer's accounts and deposits it in the accounts of the site, to ensure that the amount remains at the disposal of the site for delivery to your accounts as a freelancer once you have delivered the work. And you press on "agree" button which ensures that you received the work as agreed, only then the freelancer can receive the amount in his account. This mechanism guarantees that submitting the work is a main condition to receive the money; therefore there is no concern about the delivery and receipt.



The part related to freelancer's behavior and choices is:

Ensure identity clarity and data integrity

- Be sure to take a closer look at the client's account data, verify the presence of the required data for communication, and the data required for the identity of the account holder.

 2. Review of assessments:          

- Do not forget to review the ratings of the clients from your colleagues who previously dealt with the client for the account to see the owner's commitment.

3. Create a dialogue:

- Social network services on the website allow each user to open a live dialogue with other users, and hence the freelancer can open a direct dialogue with the client before agreeing with him on achieving his work he can also open a dialogue with the users who rated the account, to learn some details of their previous experience with the account owner.

 

4 – Compliance to deal through the website:

- Make sure all terms of the agreement are clearly defined and specified, and can't bear any interpretation, and make sure that all of these items are listed in the form on the website, for later use as a reference when any disagreements.

And don't give any part from your services out of the website.

 

5. Contact us:

- You should communicate with the site management quickly when you doubt the validity of the data of any account, or when there is any dispute to separate.

The site also systematically blocks the activity of the accounts which violates policies and rights of usage, privacy of individuals and intellectual property, once it's reported, which always renews the reliability and security of their working environment.


Third: Procedures of accounts security:

Don't forget too to complete the procedures of your account security on "IndWork" through committing to the following:

1. Put a strong password (containing letters, numbers and symbols).

2. Verify that the personal data you have registered for use as a reference to confirm account ownership in the case of account hacking.

3. From the "Privacy Policy" window, you can identify the types of data appearing on the site for other users, and avoid using any confidential data that may be used to hack your account or attacks on your privacy.

Fourth: Procedures of financial transactions security:

A number of procedures have been taken to make the financial transactions on "IndWork" fully secure, these procedures are:

1. Payment data for each user are stored in the site database in an encrypted way, so that it can't be viewed or used by any third party.

2 - All the money paid is received in "IndWork" account first, and then the site deliver it to the owner, "IndWork" imposes itself as a fixed party in all financial transactions, and these transactions are not between customers directly, so that the site to adjust, to secure and to control all financial exchanges conducted through it.

3. Requests of withdrawals from users are directed to "IndWork" accounts, not to other user accounts. After reassuring the validity of the process, the site deducts the withdrawn amount from the customer's balance to be paid to ensure that the site is a direct opponent of any deception or manipulation. , So customers are always safe away from it.

4. All links through which financial transactions are made, are fully secured from the site.

5. Payment information is fully insured by "IndWork", but the customer must verify the degree of insurance of the data on the bank (the entity) through which he deals with.